Delayed Enrollment Processing

Incident Report for Addigy

Resolved

This incident has been resolved.

Posted Jun 28, 2023 - 00:21 UTC

Identified

A subset of devices are experiencing a delayed enrollment process when using Automated Device Enrollment. Specifically on devices using Automated Device Enrollment with Await Device Configured and Priority Deployment Software with values of 0.1 - 0.9 may hang on the enrollment screen as their is a current delay in reporting of installation status.

We have identified this issue and have applied a fix for devices that may be stuck on the Device Management screen during an Automated Device Enrollment. This may take some time to rectify itself on devices. Please contact support@addigy.com if you need additional or immediate assistance on this issue.

Posted Jun 27, 2023 - 12:14 UTC

This incident affected: Addigy MDM Service.