Addigy Status

All Systems Operational

About This Site

Addigy's Status Page shows the current operational health of all Platform Microservices and Uptime.
Following a Release Deployment you can check https://releases.addigy.com/ for detailed information on features and bug fixes.
Administrators can subscribe to automatically receive notifications on scheduled maintenance, incidents, and outages.
If you have any questions beyond the updates provided here, please contact us at support@addigy.com.

Addigy Cloud Interface Operational

Addigy Real-Time Messaging Service Operational

Addigy LiveTerminal Service Operational

Addigy Auditor Service Operational

Addigy MDM Service Operational

Addigy File Manager Service Operational

Addigy TwoFactor Service Operational

Addigy Duo 2FA Integration (DUO-hosted Service) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Addigy Cloud Interface - Uptime Availability

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Addigy Cloud Interface - Average Response Time

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Addigy Auditor Service - Uptime Availability

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Addigy TwoFactorAuth Service - Uptime Availability

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Addigy Real Time Messaging (RTM) Service - Uptime Availability

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Addigy Live Terminal Service - Uptime Availability

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Addigy File Manager Service - Uptime Availability

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Addigy Tunnel Service - Uptime Availability

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Addigy MDM Service - Uptime Availability

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Past Incidents

Oct 22, 2019

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 12:30 UTC

Scheduled - Addigy will be performing a maintenance deployment for Addigy Cloud at 12:30 UTC on Thursday Oct. 17 for 30 minutes.

There is no expected downtime for this deployment and no disruption in service.

Please refer to AM-5569, AM-4851, AM-5514, AM-5550, AM-5596 for further information on this deployment.

See to https://releases.addigy.com for further information post-deployment.
Oct 21, 16:39 UTC

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

Maintenance Deployment

Completed - The scheduled maintenance has been completed.
Oct 17, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:30 UTC

Scheduled - Addigy will be performing a maintenance deployment for Addigy Cloud at 12:30 UTC on Thursday Oct. 17 for 30 minutes.

There is no expected downtime for this deployment and no disruption in service.

Please refer to AM-4310, AM-4309, AM-4231, AM-5482 for further information on this deployment.

See to https://releases.addigy.com for further information post-deployment.
Oct 16, 19:51 UTC

Oct 16, 2019

No incidents reported.

Oct 15, 2019

Maintenance Deployment

Completed - The scheduled maintenance has been completed.
Oct 15, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:30 UTC

Scheduled - Addigy will be performing a maintenance deployment for Addigy Cloud Interface at 12:30 UTC for 30 minutes.
There should be no expected downtime for this deployment and no disruption in service.

Please refer to AM-4718, AM-5184, and AM-5528 for further information on this deployment.

See to https://releases.addigy.com for further information post-deployment.
Oct 14, 20:05 UTC

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

Certain Policies are causing Reboot Loops on Devices

Postmortem - Read details
Oct 10, 00:03 UTC

Resolved - This issue has been resolved. You can view the resolution on our releases page: https://releases.addigy.com/AM-5544.

If you continue to experience issues with this issue, macOS devices restarting periodically, or any other issue, please reach out to the Addigy Support team immediately: support@addigy.com, (305)330-6677. Our knowledgeable team will be happy to assist you.
Oct 9, 22:35 UTC

Update - We have published the solution to this issue.
Devices which needed the update "macOS Mojave 10.14.6 Supplemental Update 2- " (and similar versions) were not properly handling reboots. We are conducting an investigation into the root cause of this incident. You can also view these notes on our release page: https://releases.addigy.com/AM-5544.
Oct 9, 21:57 UTC

Monitoring - We have released a fix to this which issue caused certain macOS devices to restart periodically and are closely monitoring the situation.

If you applied a remediation to prevent the Addigy policier from running, restarting your device will resume normal policier activity. If you like assistance resuming the policier, please reach out to Addigy Support: support@addigy.com, (305)330-6677.
Oct 9, 21:42 UTC

Update - We have identified an issue with today's release that has caused some macOS devices to restart periodically.

If you are experiencing this issue, please reach out to Addigy Support: support@addigy.com, (305)330-6677. Our skilled support team can help you apply a remediation while we implement a solution to the problem.
Oct 9, 21:27 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 9, 21:26 UTC

Maintenance Deployment

Completed - The scheduled maintenance has been completed.
Oct 9, 19:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 19:01 UTC

Scheduled - Addigy will be performing a maintenance deployment for Addigy Cloud Interface at 18:00 UTC for 30 minutes.
There should be no expected downtime for this deployment and no disruption in service.
Please refer to AM-5234, AM-5485, AM-5496, and AM-5533 further information on this deployment.
Please refer to https://releases.addigy.com for further information post-deployment.
Oct 9, 18:40 UTC

Release Deployment

Completed - The scheduled maintenance has been completed.
Oct 9, 13:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 12:30 UTC

Scheduled - Addigy will be performing a release deployment for Addigy Cloud Interface and Addigy MDM Service at 12:30 UTC for 40 minutes.
There should be no expected downtime for this deployment and no disruption in service.
Please refer to AM-5320, AM-5182, AM-5392, AM-5229, AM-5416, AM-5412, AM-5395, AM-5404, AM-4709, and AM-5396 further information on this deployment.
Please refer to https://releases.addigy.com for further information post-deployment.
Oct 8, 19:50 UTC

Oct 8, 2019

No incidents reported.