ScreenConnect Integration Disabled Issue

Incident Report for Addigy

Resolved

This incident has been resolved.
The following item details the changes for this incident:
https://releases.addigy.com/AM-6157

Posted Mar 17, 2020 - 14:51 UTC

Monitoring

A fix has been implemented and we are monitoring. If you would like to immediately work around the issue please navigate to Account > Integrations and Enable ConnectWise Control. Please reach out to support@addigy.com if you have further questions or concerns.

Posted Mar 17, 2020 - 14:06 UTC

Identified

We have identified an issue that is impacting specific accounts that now have the ConnectWise Control (ScreenConnect) Integration disabled.
A fix is currently being worked on and implemented and will be updated when resolved. If you would like to confirm if you are impacted or need help enabling ScreenConnect, please contact support@addigy.com.

Posted Mar 17, 2020 - 13:32 UTC

This incident affected: Addigy Cloud Interface.