You may have been impacted today by our Self Service application rollout. A fix (v1.0.18) was pushed to production at 4pm ET that resolved all outstanding issues. We apologize to everyone who was affected by this; we understand that ramifications to end-user machines are of the highest concern.
While we have exhaustive testing involved in the application itself, the app update process caused a LaunchAgent plist to not get updated. This happened in most reported cases where the devices did not have User Approved MDM (UAMDM) in Addigy MDM. In these cases, the end user received a Privacy Preferences Policy Control (PPPC) prompt to approve or deny, and if denied would cause the issue. If denied, the Self Service app launched on the desktop and if the user attempted to close it, it would relaunch.
As always, our Support team is available to you. If you have any concerns, please reach out directly at email@example.com